Home / Delivery Information

Delivery Information

Delivery Information

You will find delivery costs at checkout, on the order acknowledgement email and online when you view your order. Depending on the weight and value of your order, Demon Tape will select the most suitable delivery method. You can find the delivery method for your order within your order acknowledgement email.

Your items will automatically dispatch as they become available. Deliveries will require a signature. Delivery times vary according to your selected delivery address.

Standard delivery is free on orders over £300 (ex. VAT). Please note this does not apply to items shipped on pallets or special orders.

For orders under £300 (ex. VAT), other non pallet items and express delivery services:

Standard Delivery - This means that your goods will be processed as normal and shipped by courier. Ordered goods will usually arrive within 3 - 5 working days for most of the UK mainland.  Please note Standard Delivery is not available for certain products in excess of 1 meter in length.

Next Day Delivery - Delivery before close of play on the next or earliest possible working day

Please note for delivery as specified above, all order have to be processed by 12:00 the day before.

Pallet Delivery for Demon Tape Orders is:

Pallet Delivery - Delivery 2 – 3 working days after dispatch. Deliveries are made between the hours of 8am and 5pm and must be signed for.  Re-deliveries will be charged accordingly.

Please note that you must have the means to offload any Demon Tape orders as these lorries do not have self offloading facilities. If you require offloading facilities please contact us.

We keep you informed

Shortly after you place your order, you will receive an order acknowledgement email to confirm that we have received your order.

Once your order has been accepted and dispatched we will where possible send a dispatch notification email confirming that your order has been processed. This email contains your order details, tracking information as well as your selected delivery method. Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.

Changes to your order

Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If you have any questions, please use the contact form or phone Demon Tape Customer Service.

Tracking your order

For carrier deliveries you can track the status of your order online, 24 hours a day, 7 days a week. To track your order, click Account at the top of the page and select the order you wish to track.

On the Account page you can view the current status of your order, view the items ordered and track your delivery.

Problems with your order - Missed deliveries

Carrier Delivery: If you are not at specified address when the carrier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.

If your order has passed the scheduled delivery date in your dispatch notification email, please use the contact form or phone Demon Tape Customer Service.

We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.

Please note missed deliveries will be charged at the cost of re-delivery from the courier service.

Damaged or defective orders

If you have received your order and find that it is damaged, please use the contact form or phone Demon Tape Customer Service within 3 working days upon receipt of goods.

In case of any damage to your delivery, Demon Tape will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

If you're having trouble with your new purchase or believe it is defective, please call Demon Tape immediately.

Missing Invoices

Demon Tape want to be seen to be doing as much as it can for the environment.  Within 3-5 days of your order being delivered, you should receive an official Demon Tape invoice by

e-mail. If you do not receive this invoice or if you require an additional copy for your records please use the contact form or phone Demon Tape Customer Service who will provide additional copies.

Cancellations

If your order has not yet been dispatched, you can cancel via the contact form or by phoning Demon Tape Customer Service. If your order is preparing for shipment or already in transit, please

wait for your order to be delivered before initiating the return by contacting Customer Services.  Please note that you may be liable for a return transportation charge.

Returns and Refunds

Returns can be arranged via the contact form or by phoning Demon Tape Customer Services. Please see our Returns & Refunds policy.

Returns are subject to Demon Tape's Sales and Refunds Policy. If you change your mind, you can return your Standard or Configured-to-Order hardware to us within 30 calendar days of delivery. This option is in addition to your consumer rights to return defective products.